7bet bd's Privacy Policy

1 Introduction and Scope

7bet bd is an online gaming and betting platform operated for users in Bangladesh. When you visit our website, create an account, or use any of our services, you fall under the scope of this privacy policy. This policy applies to our website, mobile application, and all associated digital channels.

The purpose of this privacy policy is to fully inform you about what information we collect, how it is processed, and what rights you have over your data. 7bet bd believes that user privacy is a fundamental right, and every one of our policies and procedures is guided by that belief.

Our Terms and Conditions and this privacy policy should be read together, as both documents form important parts of the agreement between us and you.

2 Data Collection

We collect two types of information: what you provide directly, and what is collected automatically while you use the site.

2.1 Information You Provide Directly

When registering an account or using our services, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket)
• Messages or complaints you send to our support team

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically for technical reasons:

• IP address and device type
• Browser type and version
• Which pages you visited and how long you spent on them
• Login and logout times and transaction history
• Game play history and betting activity

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may in some cases verify information with trusted third parties. However, no additional data is collected through this process.

3 Purpose of Data Use

7bet bd uses your information only for specific and legitimate purposes. The reasons your information is used are clearly set out below:

• Account Management: Creating, verifying, and keeping your account secure.
• Processing Financial Transactions: Carrying out deposit and withdrawal requests. The minimum deposit is ৳300 and withdrawals are generally completed within 1 hour.
• Service Improvement: Analysing your usage patterns to make the platform more convenient.
• Customer Support: Responding to your questions, complaints, or requests.
• Security: Addressing fraud, unauthorised access, and other cyber risks.
• Legal Compliance: Retaining information necessary to comply with applicable laws and regulations.
• Relevant Offers: Sending bonus or promotional information based on your preferences — you can opt out of this communication at any time.

We never sell your information to advertisers or unrelated third parties.

4 Sharing Data with Third Parties

7bet bd operates as a secure and transparent platform. We share your information only in the following circumstances and with the following parties:

4.1 Service Providers

To operate our platform, we use certain trusted technology partners — such as payment processing, server hosting, and identity verification services. These partners operate under strict confidentiality agreements and may use the information only for the specified purpose.

4.2 Legal Requirements

In response to a court order or a lawful request from authorities, we are obliged to provide the necessary information. In such cases, we will provide only what is legally required.

4.3 Business Transfers

If a business merger or acquisition occurs in the future, your information may pass to the new entity. In such an event, you will be informed in advance and this privacy policy will remain in effect.

5 Cookies and Tracking

Our website uses cookies — small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, such as language or theme settings.
• Analytics Cookies: Used to understand which parts of the site are used most.

5.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

6 Data Storage and Security

7bet bd follows industry-standard technology and practices to keep your information secure. What is included in our security framework:

• SSL encryption used for all data transmission.
• Sensitive information (such as passwords) stored in encrypted form — never in plain text.
• Regular security audits and vulnerability testing.
• Access controls — only authorised staff can access user information.
• Backup and disaster recovery arrangements.

6.1 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information may be kept for a defined period due to legal obligations. No additional information is retained unnecessarily beyond this.

6.2 In the Event of a Data Breach

If an unexpected security breach occurs, 7bet bd will notify affected users as quickly as possible and take the necessary steps to minimise harm.

7 Your Rights

You have the following rights over your personal information, and 7bet bd fully respects these rights:

7.1 Right of Access

You may contact us at any time to find out what information we hold about you.

7.2 Right to Correction

If any information in your account is incorrect, you may request a correction. Basic information can be changed by yourself directly from your account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, information subject to legal obligations may not be immediately deletable.

7.4 Opting Out of Promotional Communications

If you do not wish to receive promotional messages or offers from us, you may let our support team know at any time. For information on responsible gaming, visit our Responsible Gaming page, where self-exclusion and limit-setting options are discussed.

8 Protection of Minors

7bet bd provides services only to individuals aged 21 or above. Registration on our platform requires confirmation of date of birth, and identity verification is carried out where necessary.

We do not knowingly collect information from any minor. If a minor's information enters our system for any reason, that account will be closed and all information deleted as soon as it comes to our attention.

Parents are requested to contact us immediately if they believe their minor child is using this platform.

9 Policy Changes

7bet bd reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will inform you in advance by email or via an in-platform notification. Continued use of the platform after changes are made will be taken as acceptance of the updated policy.

The latest version will always be available on this page. Keeping an eye on the policy date will show when it was last updated. To learn more about us, visit our About Us page.

10 Contact

If you have any questions, comments, or data-related requests regarding this privacy policy, please contact us. The 7bet bd support team is available seven days a week, 24 hours a day, in both Bengali and English.